General Shipping

At Anahata Clothing, all shipments are subject to our declared shipping charges.  Generally, orders placed with us will leave our premises within one business day for in stock items.  Occasionally, due to unforeseen circumstances such as a material shortage, an order will take longer to ship.  If this happens we will be sure to contact you and let you know when your item will ship.  Although your item may ship out immediately it may take longer than that to receive your tracking number.  Tracking numbers will be sent you via email as soon as that information becomes available to us.  Generally we will ship all orders via Australia Post, or for international orders, via Fedex.  We reserve the right to use any carrier.

International Shipping

We are happy to ship internationally; international shipping rates will apply. Any customs or taxes applied by the receiving country are the customer’s responsibility. To see the shipping cost to one of these areas, add a product to your cart and complete checkout.  Your location determines costs.  All shipments to one of these areas will also ship within 3 business days.  In most cases, your order will leave our warehouse within 2-3 business days, subject to stock availability.

Damages & Exchanges

Your satisfaction is our top priority. We sell only the best-quality yoga clothing made in-house, so we rarely have problems with our products. But if your item is damaged or defective, we’ll make sure you’re taken care of.

Exchanges and Returns

Returns and Exchange Policy

Didn’t work out? That’s okay! We are more than happy to process an exchange or store credit within 14 days of delivery. Here’s how:

• Returns or exchanges are accepted on goods within 10 working days from the date your items leave Anahata. (21days for international customers).
• Items received or requests to return or exchange items outside of this period will NOT be accepted. We suggest that all items be tried on as soon as they are received to ensure you can return them within this timeframe.
• All garments returned must be in their original condition, unworn and unwashed, without make-up or deodorant marks and with the original tags intact.
• Anahata cannot process exchanges or returns for items purchased from any store other than our online store.
• Refunds are issued only in the unlikely event that you receive a faulty item.
• SALE items are FINAL sale—no exchanges, returns, or refunds.
• We do not refund initial shipping charges for goods returned, except for faulty items. Items we exchange will be resent at our own cost. Your own return postage costs are not refundable.
• Anahata is not responsible for the loss of garments being returned. We recommend using a trackable and insured delivery method.
• We must have the exchanged item in our warehouse before your new item is sent.
• Anahata does not provide exchange for items bought on a wholesale order.

Refunds

• Refunds for faulty items are processed via PayPal. Once your refund has been issued, the funds will appear on your bank statement within 3-4 business days.